Privacy Policy
Bright Movers Ottawa
Last Updated: March 4, 2026
This Privacy Policy describes how Bright Movers Ottawa (the “Company”, “we”, “us”, or “our”) collects, uses, and protects personal information of users (the “User”) who access our website https://www.brightmover.ca (the “Site”) and use our services.
This Privacy Policy applies to all services provided by the Company and is governed in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection of Personal Information
We collect personal information only when it is voluntarily provided by the User. This may occur when Users:
- Request a quote or estimate
- Fill out a contact or booking form
- Communicate with us by phone, email, or website
- Use or engage with our services
Personal information may include:
- Full name
- Phone number
- Email address
- Pickup and delivery addresses
- Service details related to the move
Users may visit the Site anonymously; however, some features may not be available without providing required information.
2. Non-Personal Information
We may automatically collect non-personal information when Users interact with the Site, including:
- Browser type
- Device type
- Operating system
- IP address
- General usage data
This information is used for website functionality, analytics, and service improvement.
3. Use of Information
The Company may use collected information for the following purposes:
- To provide moving estimates and services
- To respond to inquiries and customer support requests
- To schedule and manage bookings
- To process payments and transactions
- To improve our website, services, and customer experience
- To send service-related communications such as confirmations or updates
4. Consent
By providing personal information to the Company, the User consents to the collection, use, and disclosure of that information as outlined in this Privacy Policy.
Users may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Cookies and Website Tracking
Our Site may use cookies and similar tracking technologies to improve user experience and website performance.
Cookies may be used to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
Users may disable cookies through their browser settings; however, some parts of the Site may not function properly if cookies are disabled.
6. Disclosure of Information
We do not sell, rent, or trade personal information.
We may share personal information only when necessary with trusted third-party service providers who assist in operating our business, such as:
- Payment processors
- Scheduling or booking systems
- Service-related operational partners
These third parties are only provided with information required to perform their services.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill service requirements
- Comply with legal and accounting obligations
- Resolve disputes or enforce agreements
After this period, personal information is securely deleted or anonymized.
9. User Rights
Users have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of their personal information, subject to legal or contractual obligations
Requests can be made by contacting us using the information below.
10. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review their privacy policies separately.
11. Changes to This Privacy Policy
The Company reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Site after changes are made constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Bright Movers Ottawa
Email: info@brightmover.ca
Phone: +1 (613) 406-5111
Website: https://www.brightmover.ca